Brifly
Coming soon

Brifly Assist: your team's reporting + SOP memory layer

Upload internal docs and get instant answers to reporting formats, KPIs, onboarding, and playbooks — so every teammate stays consistent and client communication stays sharp.

Join the waitlistExplore Brifly Briefs

A knowledge base assistant for internal documentation search

Brifly Assist helps teams find answers faster by turning internal documentation into a searchable, question-first experience. Instead of hunting through folders, long docs, or scattered wikis, you ask a question and get a clear, usable response.

This is especially useful for onboarding, policy questions, product support replies, and day-to-day operational guidance. Brifly Assist is designed to reduce repeated questions and help teams stay aligned on the latest information.

Common questions Brifly Assist can help with
  • Where is the onboarding checklist and what are the steps?
  • What's our standard client reporting format?
  • How should we explain this month's performance on the call?
  • How do we handle support escalations?
  • What are the do's and don'ts for brand messaging?
  • Which template should I use for monthly performance updates?
  • Where do we document process changes and approvals?
Where teams use Assist
  • Onboarding: faster ramp-up with fewer repeated questions
  • Operations: consistent process guidance across teams
  • Support: quicker draft answers and reference checks
  • Marketing: reusable messaging, playbooks, and reporting standards
  • Product: internal docs, release notes, and help content discovery
How Brifly Assist works
  1. 1Organise your knowledge: add internal docs and keep references consistent.
  2. 2Ask questions in plain English: Assist searches documentation contextually.
  3. 3Get clear answers: short responses that reduce back-and-forth.
  4. 4Stay aligned: use shared wording for policies, onboarding, and support.

If your focus is client updates and reporting, you may also want Generate SEO Briefs and structured reports using Brifly Briefs. For early access, Join the Brifly waitlist.

What Brifly Assist does

Brifly Assist turns your internal documentation into an accessible knowledge base that anyone on your team can query in plain language.

Policy Q&A
Ask questions about company policies and get relevant answers from your uploaded documentation. No more searching through multiple documents.
Onboarding help
Help new team members find answers to common questions without waiting for someone to respond. Reduce the burden on existing team members.
Product support knowledge
Surface answers from product guides and support documentation when your team needs them. Keep support knowledge consistent.
Single source of truth
Keep all your internal knowledge in one place where it's searchable and accessible. Preserve institutional knowledge even as team members change.

Common questions Brifly Assist answers

Teams use Brifly Assist to quickly find answers to recurring questions that would otherwise require searching through documents, asking colleagues, or waiting for responses in Slack. Here are some common examples.

HR and Policy

  • What is our PTO policy?
  • How do I submit an expense report?
  • What are the remote work guidelines?

Onboarding

  • How do I set up my development environment?
  • What tools does the team use?
  • Who should I contact for IT issues?

Product and Support

  • How does feature X work?
  • What is the process for handling customer refunds?
  • Where is the product roadmap?

Operations

  • What is the approval process for new vendors?
  • How do I request budget for a project?
  • What are the security protocols?

Supported document types

Upload your existing documentation in common formats. Brifly Assist supports the document types most teams already use for internal knowledge management.

PDF documents

Policy handbooks, guides, and formatted reports

Word documents

Procedures, templates, and text-based documentation

Plain text files

README files, notes, and simple documentation

Markdown files

Technical docs, wikis, and developer documentation

Additional format support may be added based on user feedback. Join the waitlist to share your documentation needs.

How it works

Upload your docs

Add policies, guides, onboarding materials, and product documentation to your knowledge base.

Organize content

Group documents into categories to keep your knowledge base structured and maintainable.

Ask questions

Get answers from your documents in plain language. No training required.

Use Assist + Briefs together

Brifly Assist finds the answer from your internal docs. Brifly Briefs turns client data into the report. Together, your team has both the internal knowledge and the external narrative — ready for every call.

Assist
→Internal
Briefs
→External
Explore Brifly Briefs
What Brifly Assist does NOT do

Brifly Assist helps you find information from your uploaded documents, but it's important to understand its limitations clearly:

  • Does not provide legal, financial, medical, or professional advice
  • Does not guarantee accuracy of answers - always verify important information
  • Should not replace professional judgment or official processes
  • Answers are only as good as the documentation you provide

Security and privacy

Secure storage

Your documents are encrypted and stored securely with industry-standard practices.

Access control

Control who can access your knowledge base and what documents they can see.

Full security and privacy documentation will be published at launch.

Related pages

Home

Learn about all Brifly products

Brifly Briefs

Client reporting automation

Join Waitlist

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Join the waitlist and be first to know when Brifly Assist launches.

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Frequently asked questions

What is a knowledge base?
A knowledge base is a centralized repository of information that helps teams find answers to common questions. It can include policies, procedures, guides, and documentation.
What is Brifly Assist?
Brifly Assist is an upcoming knowledge base assistant that answers questions using your uploaded internal documents. It helps teams find information faster.
How does a knowledge base assistant work?
Knowledge base assistants search through your documents and provide relevant answers to questions asked in natural language. They help surface information without manual searching.
What documents can be uploaded to knowledge base software?
Common uploads include company policies, onboarding guides, product documentation, FAQs, and procedural manuals. The goal is to centralize information for easy access.
How does Brifly Assist find answers?
Brifly Assist searches your uploaded documents and provides relevant answers based on the content you've added. It uses the information you provide as its source.
What is employee onboarding documentation?
Onboarding documentation helps new employees understand company policies, tools, processes, and expectations. Good documentation reduces training time and ensures consistency.
Can knowledge base tools replace human support?
Knowledge base tools handle common questions and routine inquiries, freeing human support for complex issues. They complement rather than replace human judgment.
Is Brifly Assist accurate?
Brifly Assist surfaces information from your documents but should not be used as the sole source for critical decisions. Always verify important information with authoritative sources.
What are the benefits of internal documentation?
Good documentation reduces repeated questions, speeds up onboarding, ensures consistent information, and preserves institutional knowledge when team members leave.
How do I organize a company knowledge base?
Organize by category (HR, product, operations), use clear naming conventions, maintain version control, and regularly audit for outdated content.
Is my data secure with knowledge base software?
Security varies by provider. Look for encryption, access controls, and compliance certifications. Brifly Assist uses secure storage with full security details published at launch.
When will Brifly Assist be available?
Brifly Assist is coming soon. Join the waitlist to be notified when it launches. In the meantime, explore Brifly Briefs for client reporting.
Is Brifly Assist only for support teams?
No. It's useful anywhere documentation exists — onboarding, operations, marketing playbooks, and product help content.
What makes an internal knowledge base actually usable?
Searchability and clarity. Assist helps teams find the right information quickly and keeps answers aligned with what's documented.
Do we need perfect documentation first?
No. Teams often start with existing docs and improve over time. The biggest win is reducing repeated questions and time spent searching.
Can Assist help with client reporting standards?
Yes — teams can store templates and SOPs, then quickly retrieve how to format weekly updates and monthly reports.
How is Brifly Assist different from a folder of documents?
Folders store information. Assist helps you retrieve it by question, which is how teams actually work day to day.